37060280https://english.tch.gov.taipei/News_Content.aspx?n=96DBA477F9EDFC5F&s=8228773A440A66B8Organizational Reform<div>Municipal Hospital Reform – Improving Services to provide Better AssistanceThe Taipei City Metropolitan Area contains approximately 4,489 hospital beds. Taipei City Hospital employs 3,878 medical professionals and services the residents of Taipei City and surrounding municipalities. Taipei City Hospital performs about 3,850,000 clinical procedures annually.Taipei City Hospital – Organizational ChartAdministrative Departments 1.Central Planning A. Combined Planning Group I. The development of short, medium, and long-term growth plans II. The active management of annual and individual plans III. The tracking and analysis of plan progress IV. The development of standard operating procedures (SOP) for the entire Hospital System V. The creation of employee handbooks, administrative white-papers and hospital publications VI. The oversight of various development centers VII. Medical reform planning and development VIII. Medical education reform – planning and development IX. The development of a multiple-user, language-friendly hospital environment X. Additional large-scale development plansB. The Research & Oversight Group I. The surveillance of medical service standards II. The improvement of medical service quality III. The receipt, response and follow-up of all written complaints and Mayoral Office medical-related inquiries IV. The preparation of all responses to requests for information from the Taipei City Council V. The review and oversight of various projects VI. Official document tracking and management VII. Hospital review and testing VIII. Patient satisfaction surveys and analysis IX. The compilation of annual official government documentation X. The conducting of international exchangesC. The Performance Management Group I. Follow-up performance management reviews II. The development of merit-based compensation methods III. Working with department leaders to create new performance indicators IV. The improvement of staff attitudes towards merit-based compensation methods V. The creation of comprehensive performance indicators for all hospital departments and procedures VI. The implement of the Rollout Executive Information System (EIS) throughout the entire Taipei Hospital system VII. The customization of the EIS system to include Key Performance Indicators as needed VIII. Performing data analyses for the Hospital Administration IX. Track hospital operational service levels to ensure high quality performance X. Calculating and analyzing operating performance dataD. Community Health Promotion I. Media relations and the preparation of press releases II. Event planning and public relations III. Publication of hospital internal information IV. The tracking and reporting of English and Chinese news V. The distribution and reporting of the Emergency Room Employee Schedule VI. Planning and implementation of community-based health promotions VII. CIS planning and implementation VIII. Hospital promotions IX. Health Promotion and Education Campaigns 1. Working with the Municipal DOH and Taiwan Area DOH 2. Initiating hospital-based health promotions 3. Promoting community, school campus and workplace health 4. Planning large-scale media campaigns2.Medical Affairs Office Patient registration, fee collection, outpatient services, patient bed management, communicable disease statistical analysis, and public inquiries A. Clinical services B. Inpatient services C. National Health Insurance services D. Patient data analysis E. Patient record Management3.The Community Affairs Office A. Assisting patients and families that have experienced difficulties (mental anguish, family pressure, economic issues etc) due to medical treatment or illness. B. Assisting low-income patients and their families. C. Working with the private sector to provide better healthcare for residents of Taipei City D. Facilitating the creation of Patient and Family Groups to allow those who suffer from or care for person with a similar disease to band together and better understand each other's situation.4.General Affairs Office A. Manage all Taipei City Hospital’s ambulances, parking lots, meeting rooms, public spaces, and shuttle buses B. Cashier/Property Management I. The accurate calculation and disbursement of all payroll, merit-based pay, and expenses. II. Revenue forecasting and calculation III. All property management, movement and tracking C. Purchasing I. Purchasing and requisitions for the Taipei City Hospital II. Annual purchasing forecasts III. The storage and management of supplies D. Document Tracking I. The management of official chops and stamps II. The oversight and management of Taipei City Hospital documentation flow5.Health and Workplace Safety Office A. Ensuring workplace safety and the adherence of employees to various safety codes (e.g., plumbing, HVAC, structural engineering, fire, public safety regulations, etc.) B. Being authorized to contact various public safety authorities and supervise official safety inspections C. Undertaking initial planning and supervision of safety issues related to major construction and reconstruction projects D. Medical Engineering and Technology I. Preparing engineering analyses prior to the installation of medical equipment II. Rehabilitating older medical equipment and finds suitable facilities for equipment reuse III. Managing the cleaning and regular maintenance of medical equipment IV. Training medical personnel re the proper usage of medical equipment V. Ensuring clinical practices are in-line with official regulations and laws VI. Digitization of all medical equipment manuals and instructionsE. Safety & Workplace Health Office I. Ensure workplace safety and adherence to labor safety codes II. Ensure all employees have performed physical checkups III. Establishment of standardized working environments throughout the Taipei City Hospital System IV. Empower hospitals to perform quality self-management of workplace safety standardsF. Environmental Health Office I. Exhaust vent upkeep, management and planning II. Wastewater treatment, management and planning III. Cleaning service management, planning and service schedule IV. Drinking water machine upkeep and managementG. Technology Office I. Internet/Intranet infrastructure management, planning and upkeep 1. This covers the Department of Health, the Community Health Centers, and all branches of the Taipei City Hospital 2. Ensuring uninterruptible connectivity for the abovementioned organizations 3. Responsible for data integrity, including regular backup to ensure zero data loss and comprehensive data warehousing II. Ensuring high-quality intranet/Internet connections for all users via active monitoring and management of line quality, the forecasting of loads, and the use of safe information handing techniquesH. Human Resources Office I. Charged with the management of human resources in accordance with R.O.C. laws II. The hiring, organizing, training, re-education and notification of all Taipei City Hospital employees III. The safe management of all Taipei City Hospital human resource records IV. The calculation and distribution of benefitsI. Government Ethics Office I. Oversight of all activities within Taipei City Hospital to ensure adherence to ethical and lawful practices II. Loss prevention to eliminate data and/or property loss III. Responsible for the security of all Taipei City Hospital employees, facilities and property IV. Internal & external surveillance to prevent fraudulent activitiesJ. Accounting Office I. All accounting related activities   Medical Services 1. The basic human resource management of medical personnel 2. The development of plans to improve medical service quality throughout Taipei City Hospital system 3. Planning, development, staffing, and operation of the Central Laboratory 4. The creation and operation of specialty care/research centers within each Taipei City Hospital branch, in total, ten specialty centers 5. Directly responsible for all medical services performance of all departments 6. The establishing and promotion of for-merit based pay structures to foster more effective medical treatment and a sense of ownership/ responsibility among medical personnel 7. Increase medical treatment efficiency and efficacy   Medical Affairs 1. Oversight of the Pharmaceutical, Dietary, & Nursing Divisions 2. Quality control re communicable disease control 3. Unified purchasing control, logistics and tracking for pharmaceutical products, medical instruments and the inventory 4. Implementation of first-in-first-out inventory control to deplete vestigial stocks of non-compliant pharmaceutical products   Research & Education 1. Develop annual and long-term research timelines for the Taipei City Hospital 2. Oversee all of the research and education projects within the entire Taipei City Hospital System </div>[][][][]Taipei City Hospital37060260https://english.tch.gov.taipei/News_Content.aspx?n=96DBA477F9EDFC5F&s=5912D077E7C86207Blueprint for Growth<div>Traces of growthJuly 2003 The Taipei City Government Department of Health (TCGDOH) started planning with respect to the regulation “the amendment to the organizational regulations and chart of TCGDOH medical institutes”.August 11-September 4, 2003 Commissioner Hang Chang delivered presentations to employees at each municipal hospital and explained the basis for hospital integrationSeptember 15, 2003 To ensure the integration of the city hospitals, the TCGDOH set up the “Taipei City Hospital Administrative Operation United Center” which was comprised of eight teams: health care integration, administrative integration, medical quality, information integration, logistical integration, community marketing, teaching and research and international cooperation.January 8, 2004 Taipei City Council initiated a formal study into the feasibility of municipal hospital integration. A commission was established to follow any developments.January 12-February 19, 2004 Dr. Hang Chang, the commissioner of the TCGDOH, visited each city hospital branch and had eight face-to-face seminars with doctors on “Discussion on the Amendment to Organizational Structure and the Establishment of Incentive”.March 4, 2004 “Taipei City Hospital Planning Division” was founded to replace “Taipei City Hospital Administrative Operation United Center”. The vice commissioner of the TCGDOH, Mr. Chun-Chian Hsu, was appointed as Chief of the Planning DivisionMay 6-14. 2004 A face-to-face seminar was held for doctors in the presence of the Superintendent of Renai Hospital, Mr. Chen-Lung Wu, the Deputy Superintendent of Zhongxin Hospital, Mr. Shih-Nen Chuang, and the Deputy Superintendent of Hospital Branch for Women and Children, Mr. Tsung-Chen Huang, on “The Integration of City Hospitals and the Amendment to Organizational Structure”May 28, 2004 Taipei City Council delivered a seminar on Taipei City Hospital Integration, inviting experts and scholars to discuss the upcoming changes. July 7, 2004 Taipei City Council passed a bill allowing reorganization of the Taipei City Municipal Hospital System. August 5, 2004 First selection of candidates for the Taipei City Hospital vice superintendent positions was heldAugust 15, 2004 “Taipei City Hospital Planning Division” relocated to the 7th floor of Taipei City Renai Hospital. Mr. Chen-Lun Wu, the Superintendent of Renai Hospital, was appointed as the Acting Chief of the Planning Division.September 3-9, 2004 Dr. Wu, the Chairman and Acting Chief, together with other city hospital chairmen, visited each hospital to conduct and promote “Taipei City Hospital Seminar Tour”.October 2-9, 2004 Dr. Da-Liang Chen, Vice-Chairman of the Taipei City Hospital Planning Division and Deputy Superintendent Mr. Shih-Neng Chuang visited each city hospital to conduct workshops on the management of specialized medical departments.October 2004 Selection for department directors was held.November 2004 Secondary selection was held to pick additional vice superintendents.January 1, 2005 Taipei City Hospital was officially founded. The Call Center was established and is available 24 hours a day all year-round.February 16,2005 The establishment of the Urology Department (Zhongxiao Branch).April 28,2005- May 8,2006 Visit to a Tibetan community in Bangalore in the south of India to deliver medical aid.August 16,2005 Approved by the Ministry of Education to become the Teaching Hospital of National Yang-Ming University.September 26,2005 Trauma Center (Zhongxing Branch) was establishedAugust 11,2005 Chinese Medicine Clinical Center (Branch for Chinese Medicine) was established.October 25,2005 The opening of Clinico-Biotechnology Center (Renai Branch).November 1,2005 A new Bed Control Center for the intelligent control of the bed care system was established to provide better service to citizens, as well as helping to minimize the problem of bed shortages.December 12,2005 The Traditional Chinese Medicine Research and Development Center (Branch for Chinese Medicine) was establishedDecember 20,2005 AIDS Prevention Research and Development Center (Branch for Chinese Medicine) was established.December 30,2005 The Occupational Disease Research and Development Center (Zhongxiao Branch) was established.January 10,2006 The Psychiatric Center (Songde Branch) was established.January 21,2006 A teaching and cooperation agreement with Taipei Medical University Hospital was signed.January 23,2006 The Community Medical Center (Yang-Ming Branch) was established.February 19,2006 The teaching agreement between Taipei City Hospital and National Yang-Ming University Teaching Hospital became officially effective. An oath-taking ceremony for teachers’ certificates was held at National Yang-Ming University Teaching Hospital.February 22,2006 The Cardiovascular Inspection Center (Zhongxiao Branch) was established.March 1,2006 Taipei City Health Service Center’s “Pharmaceutical Product Guidance & Information Out-Patient Service” began to offer the “Medicine & Health Bag”.April 1,2006 A teaching and cooperation agreement with National Defense University was signeds.May 1,2006 Dr. Rei-Sheng Sun was appointed as the Superintendent of Taipei City Hospital.July 27,2006 At a signing ceremony, an agreement on “Emergency Medical Care System” was signed between Taipei City Hospital and Taipei School of Special Education.August 1,2006 The Breast Cancer Screening Center in the Renai Branch was established.September 30,2006 Taipei City Hospital and National Chengchi University signed an agreement on academic exchange while, at the same time, an opening ceremony class credits was held as part of the agreement. October 30,2006 Taipei City Hospital organized the opening ceremony of the Branch for Women and Children; this was entitled “A Brand New Hospital Branch for Women and Children and Total Devotion to Service”.November 17,2006 Taipei City Hospital website was elected as the “Best Health-Related Web Sites of 2006 “.November 30,2006 The Department of Dentistry of Taipei City Hospital, Zhongxiao Branch, organized an opening ceremony for the “Oral Health Center for the Handicap”.December 1,2006 Taipei City Hospital is your greatest neighbor. Taipei City Hospital set up a cooperation agreement with Uni-President Convenient Stores for citizens nationwide to download the most recent City Hospital’s medical forms from the convenient stores. The walk-in service is now available for citizens and helps them to gain easy access to the medical service counter. A press conference was held at 10:00am on December 1 at a demonstration store at Uni-President Convenient Store 7-11 Headquarter. This was the “iBon Convenient Lifestyle Station - City Hospital Medical Outpatient Form Download”December 7,2006 Taipei City Hospital organized an opening ceremony for the Hospice Care Unit (Yongai). December 14,2006 Taipei City Hospital organized an opening ceremony for the Center of Physical Medicine on the 3rd floor of the Medical Building, Yang-Ming branch. December 23,2006 Taipei City Hospital held a 2nd Anniversary Event including a seminar “Creating the Harvard Job Conference in Taiwan”.December 28,2006 Taipei City Hospital organized a fundraising event entitled the “Autographed Baseball of Chien-Ming Wang, the Glory of Taiwan and Gold Medal Baseball Team at the Asian Games Doha” for the Chihsiang Ward and ALS patients on the 10th floor of the Zhongxiao Branch. January 19,2007 Press conference on “Connecting Matzu Heath Care” describing the implementation plan establishing the Liangchiang County medical audiovisual PACS system. February ,2007 The “Music for Love at 10 O’Clock” music event began to be held regularly from February. February 6,2007 Taipei City Hospital organized a flag raising ceremony for the hospital volunteer team.February 16,2007 Taipei City Hospital’s two years of transformation. The renowned doctor, Dr. Reury-Perng Perng. was appointed as the Superintendent of Taipei City Hospital. He is dedicated to developing the specialized treatment centers at various hospital branches with the hope of converting the city hospital into a community medical center in the future. August 14,2007 Taipei City Hospital and Taipei County Hospital signed a strategic alliance agreement on three keys issues: health care, administration and teaching and research. August 28,2007 Team up with FTV (a TV channel) began broadcasting an entertainment and educational TV show “Health Combat Team” with the aim of delivering a practical health message to the public.August30-31,2007 The Commissioner of the TCGDOH, Dr. Wen-Hsiang Chiu, together with the Superintendent of Taipei City Hospital Dr. Reury-Perng Perng and his team visited Matzu Island for the “2007 Liangchiang County Medical Enterprise and Service Review Conference”September 3,2007 The clinical department of the Zhongxiao Branch in Nangkang Industrial Park began to provide a comprehensive outpatient-service by starting a “no lunch break service” allowing individuals to visit the medical service during their lunch break. September 13,2007 The medical team conducted their 4th visit to Mongolia to provide related medical support and services in capital city, Ulaan Baatar.December 24,2007 Taipei City Hospital Zhongxing Branch established the “Respiratory Care Ward”. December 26,2007 The Urology Department of Zhongxiao Branch organized a ceremony to display their medal for “National Quality Award”.January 7, 2008 “The Theory and Practice of a Healthy College Environment”, organized by our hospital and National Chengchi University.January 24, 2008 Benefit dinner at the Taipei Arena.March 4, 2008 The grand opening of “Postpartum Care” in the Zhongxiao Branch.April 15, 2008 The opening of the “Addiction Prevention Research Center” in the Songde Branch.April 22, 2008 ”Blessing Concert and Opening Ceremony of Negative Pressure Ventilation in the Respiratory Care” is held in the Heping Branch commemorate the SARS outbreak that occurred 5 years ago.May 1, 2008 “Dementia Care from a Benevolent Society”– the opening of Taiwan Alzheimer’s Disease Association in the Renai Branch.May 9, 2008 The opening of “Postpartum Care” in the Yangming Branch. The opening of the Early Intervention Center.September 2, 2008 The Taipei International Medical Assistance Team gave gratuitous treatment to Mongolians, with the sponsorship of DHL Express.October 2, 2008 The opening ceremony of the Citizen’s Health Movement in the Linsen Branch.October 15, 2008 The inauguration of the superintendent Sun-Yran Chang.November 12, 2008 The Annual Awards ceremony of the 2008 Outstanding Physician Award.November 19, 2008 The promotion presentation for “Prescription ATM”.January 6, 2009 Benefit dinner at the Taipei Arena.February 16, 2009 The anniversary and opening of the physical examination center in the Zhongxing Branch.February 21, 2009 Creating activities to celebrate the establishment of the “Zhongxiao Health Center—Your Friendly Neighbor”.April 1, 2009 The opening ceremony for the “Integration Outpatient Service for Geriatrics” in the Renai Branch.April 15, 2009 ”The 40th Anniversary Celebration and the Inauguration of the Yingkun Auditorium” was held in the Songde Branch.May 1, 2009 The 56th Anniversary Celebration—“Caring for Your Health” and the Mother’s Day Fair, which offers gratuitous treatment, held in the Renai Branch.May 9, 2009 The inauguration of the “Cardiac Catheter and Cardiac Electrophysiological Research Center” in the Zhongxiao Branch.June 23, 2009 The opening celebration for the Chengchi University Outpatient Department, Taipei City Hospital.August 3, 2009 Lin-zhong Weng was transferred to the Taipei City Hospital as the deputy superintendent, Xiu-wen Liu as hospital chief in the Renai Branch, Da-cheng Qu as hospital chief in the Zhongxing Branch, and deputy superintendent Run-qiu Chen as hospital chief in the Heping Branch. August 5, 2009 Zhongxiao Branch, Branch for Women and Children, Yangming Branch, and Renai Branch were honored by the Institute for Biotechnology and Medicine Industry with the “SNQ Symbol for National Quality Certification” and the “Biotechnology and Medicine Industry Quality Award”.November 12, 2009 The awarding ceremony of the 2009 Annual Outstanding Physician Award.November 28, 2009 Organizing the Shi-ren Wen Academic Seminar—the 2008 Nobel Prize winner in Physiology or Medicine.December 23, 2009 Thanksgiving & Christmas Celebration and the Opening Ceremony of the Dementia Day Ward were held in the Renai Branch.January 6, 2010 The press conference for “One-Stop Service—A Comforting Harbor for Rape Victims” was held at the Branch for Women and Children.January 15, 2010 ”The Launching of the Online Prescription Platform and the Celebration for 2010 Pharmacist’s Day ”.February 5, 2010 The donation ceremony by Cardiovascular Health Center, Yangming Branch.April 7, 2010 The first in the country to provide 1,000 smokers with 4 weeks of free medication to help them quit smoking. Our 39 physicians from 8 hospital regions teamed up to assist the public.April 20, 2010 The inauguration of Taipei Psychotherapy Center-Space to Think-Way to Talk-Future to Hope-in the Songde Branch.May 6, 2010 ”The 2010 International Nurse’s Day Celebration and the Outstanding Staff Awarding Ceremony”.May 10, 2010 The Vaccine and Calcium Tablet Donation and the 25th Anniversary Celebration held in the Yangming Branch.July 3, 2010 The 23rd Anniversary Celebration in the Zhongxiao Branch promotes a neighborhood that seeks “Health, Safety, and Happiness”.August 6, 2010 The inauguration of the“CCU and Multi-Functional Minimally Invasive Treatment Center”in the Renai Branch.September 6, 2010 The Opening Ceremony of the Long-Term Care Services and the 42nd Anniversary Celebration were held in the Heping Branch.October 15, 2010 A city/county wide film festival was held during 2010 World AIDS Day.October 30, 2010 Anniversary celebrations at the Branch for Women and Children.November 4, 2010 The opening of the Wanhua Outpatient Department in the Heping Branch.November 12, 2010 The awarding ceremony of the 2010 Annual Outstanding Physician Award. The opening of the Clinical Study as well as the Education and Training Center.November 13, 2010 The opening celebration for the renovation of the women’s and children’s ward. September 7, 2011 The Taipei City Hospital officially becomes the teaching hospital of National Taipei University of Nursing and Health Sciences.</div>[][][][]Taipei City Hospital